Terms and Conditions

Effective Date: 01 May, 2025

Welcome to Chat Panel. These Terms and Conditions ("Terms") govern your access to and use of our chat panel platform that enables sending messages and campaigns via WhatsApp API.

1. Acceptance of Terms

By using our website and services, you agree to comply with and be bound by these Terms. If you do not agree, please do not use the platform.

2. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use our services. You represent that the information you provide is accurate and complete.

3. Use of Services

You agree to use the services only for lawful purposes, including:

• Sending approved WhatsApp templates to opted-in contacts
• Uploading and managing contact lists for campaigns
• Complying with WhatsApp Business Policy and local regulations

You must not:

• Send spam or unsolicited messages
• Upload harmful, illegal, or offensive content
• Attempt to reverse-engineer or disrupt our system

4. WhatsApp API Compliance

You acknowledge that our platform integrates with WhatsApp's Business API and you are bound by WhatsApp’s Business Terms. We are not responsible for any changes, restrictions, or suspensions made by WhatsApp.

5. User Data & Privacy

We collect and process your data as outlined in our Privacy Policy. You are responsible for ensuring the data you upload, especially contact lists, complies with all privacy and consent requirements.

6. Account Security

You are responsible for maintaining the confidentiality of your login credentials. Any activity under your account will be considered your responsibility.

7. Intellectual Property

All content, branding, and software used in the service are owned by or licensed to us. You may not copy, reproduce, or distribute any part of the service without our written permission.

8. Limitation of Liability

We are not liable for:

• Message delivery failures due to third-party API downtime (e.g., WhatsApp)
• Any loss resulting from unauthorized access to your account
• Indirect, incidental, or consequential damages

9. Suspension or Termination

We reserve the right to suspend or terminate your access to the platform if you violate these Terms or applicable laws, with or without notice.

10. Modifications

We may revise these Terms at any time. We will notify you by updating the "Last Updated" date. Continued use after changes means you accept the revised Terms.

11. Governing Law

These Terms shall be governed by the laws of [Your Jurisdiction]. Any disputes shall be resolved in the courts of [City, State/Country].

12. Contact Us

For questions regarding these Terms, contact us at:

• Email: support@yourwebsite.com
• Phone: [Your Contact Number]