Privacy Policy

Effective Date: 01 May, 2025

1. Introduction

Welcome to Chat Panel. We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, including the WhatsApp API integration for sending templates and campaigns.

2. Information We Collect

• User Information: Name, email address, phone number, and company details.
• Contact Lists: Phone numbers and names of the contacts you upload or enter for campaign purposes.
• Message Content: Templates, campaign messages, and other communication details.
• Usage Data: IP address, browser type, operating system, access times, and referring URLs.

3. How We Use Your Information

• To register and manage user accounts.
• To facilitate sending WhatsApp messages via authorized API.
• To analyze user behavior and improve service performance.
• To communicate with you about updates, security alerts, and support.

4. WhatsApp API and Third-Party Services

We integrate with WhatsApp's Business API through official providers. By using our platform:

• You agree to WhatsApp’s terms of service.
• We do not store your contacts or message content beyond the scope of processing and delivery.
• Third-party API providers may process your data under their own privacy policies.

5. Data Security

We implement industry-standard security measures to protect your personal information. However, no online platform is 100% secure, and we cannot guarantee absolute data security.

6. Data Sharing and Disclosure

• We do not sell or rent your personal data.
• We may share your information with third-party service providers under strict confidentiality agreements.
• If required by law, subpoena, or governmental request.
• To enforce our terms and protect our legal rights.

7. User Rights

• Access, update, or delete your account and personal data.
• Withdraw consent where processing is based on consent.
• File a complaint with a data protection authority, if applicable.

8. Data Retention

We retain your data only as long as necessary for providing services and fulfilling legal obligations.

9. Cookies and Tracking

We use cookies to enhance user experience and analyze usage patterns. You can manage your cookie preferences in your browser settings.

10. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this policy from time to time. Changes will be notified by updating the "Effective Date" above.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at:

• Email: support@chatpanel.com
• Phone: 9876543210